Answering questions is only the beginning
It's more than just a phone call for our call center reps at Progressive. Our customer service and inbound sales reps educate customers about coverage options, quote policies, and sell additional products like Home, Renters, Motorcycle, and Boat policies. The one thing they don't do: make cold calls.
We refer to our call centers as Relationship Centers for a reason. Whatever our customers need, our call center reps have the knowledge and expertise to assist them with an open ear and a helping hand.