How to report a claim online

Our online claims reporting feature makes filing your claim easier than ever

Report your claim in minutes

We make it easy to file your claim in just a short time. Plus, you can track your claims process online or through our mobile app. Once you file, a claims representative begins the process as soon as possible. Whether you report your claim over the phone or online, you can still view and track the progress of your claim in real-time online or through our mobile app.

Report a claim online or through our mobile app

Simply log in to your policy to get started, and we'll ask you questions about the following:

  • Type of claim (accident, glass, theft/vandalism, fire, weather)
  • Date of incident
  • Location of incident
  • Vehicles involved
  • People involved

If eligible and you’re repairing your vehicle, you can request an appointment with a repair shop in our network.

Once you file your claim, we send you confirmation with your claim number for reference and ask you if you have content to share. If so, we send you a new loss email and provide you with a link to securely share information like photos, videos, and documents. We also let you know when to expect a claims representative to call you.

Track your claim online

After your claim is filed, you can check the status in real-time. You’ll be able to see:

  • Claim status
  • Contact info for your claims rep and repair shop
  • A list of policy coverages and limits at the time of loss
  • Your repair estimate
  • The repair or inspection status of your vehicle
  • The total loss status of your vehicle
  • An overview of payments
  • Deductible recovery status
  • How to send a message to your claims rep

Benefits of reporting your claim online or with our mobile app

Our convenient 24/7 reporting tool helps you indicate damage to your vehicle. Plus, you’re able to review all your details before submitting your claim. If eligible, you can request to schedule your repair appointment at a shop in our network (if available).

Please note: Some services described above are only available to customers who purchased coverages such as Comprehensive, Collision, Rental Reimbursement, etc. before their loss. Coverage is subject to the terms of your policy. Please refer to your policy to verify which coverages you have.